P1 CEO Michael Lai,
I used to be a P1 customer which I signed up at Time Square, Kuala Lumpur. During that period the promotion for the Wiggy RM129 package is is free/waived RM60 for activation fees. The current promotion is located here: http://www.p1.com.my/wimax/wiggy_packages_ref.aspx
During the signed up process, I was informed by the sales person that if I did not pay for 2 months, my broadband plan will be automatically cancel which I though is fair and I was also being informed that they is 7 days trial period. If in the event, I do not wish to continue during this period, a full refund of RM100 for deposit will be return to me.
During my first week of using P1, there is at least 50% times if not 80%, where I can't be connected to P1 services. If I am connected, let say 10 times, at least 8 times out of it will not let me browse the internet. I called up the service center, and they promise me an extend of another 7 days of trial period on top of the existing 7 days. During this period, nothing has change so I called up the service center again and they sent me a technical person to check my connection and extended another 7 days. In total, now is at least 21 days of trial period.
The technical came to my house and test out the Wiggy USB device on my notebook and his with no improvement to the connection. But when the technical when out to my balcony and tested the connection, the connection is slightly better only but barely browse able.
So technical suggested I when out to my balcony to browse the internet and do my work. What a nuisance!
At that very moment, I decided to cancel my package since there is no contract to it and as per my understanding I am in the trial period. All the technical can reply me is, he asked me go to the P1 HQ to cancel it which is located very far away from my home and since I do not know where is it located, I just leave it as it is and continue and bare with the connection problem.
On the 3rd weeks or so (1 month and a half from the first day), my line was totally cut off and it said I did not pay my bil. As you can see if I take it to the max., 21 days of trial period + 21 days of confirmed usage is still below the 60 days (2 month), but my line has already been cut off. What happen here?
So, I called the service center again and confirm my plan which they informed me the plan has been cut off because I did not pay the bil. So I said, ok I will pay when I came back from outstation or at least when I am free to go to the HQ and I did informed them to cancel my which they said they can't cancel my plan without me going to their HQ in person. WTF!!!
By the 4 month, they called me up and informed me that my total bil is RM500 plus. Huh! That is my reply from me. RM500++ ??? So I asked for the near less P1 office located in my area, then only they informed. So I when to this place with RM600 in my purse to settle whatever shit it is.
When I when up to the counter, I ask to cancel my plan and pay off everything in good faith.
1) The sales person informed me I can't do it at this counter. WTF!!!
2) I asked him about why is it RM500 plus when I only used the most 2 months only. He explained to me this this and that until where he mention about the RM60 activation fee. This is when it tick me off where I took a brochure from the counter and show him that, it is clearly stated that for Wiggy RM129 Package is activation waived (RM60). Why is P1 still charging me for the activation fee if it is waived?
He immediately called the HQ to confirmed it, and said to me that the actual charges is RM150 plus only. Then I am fine with it which I already took out the money to pay for it but he said he will not accept the payment once the technical come to my house and confirm the issue first. Since I am there, I rather settle once and for all. Then I ask, can I just pay the RM500 plus and refund to me the balance once the technical confirm the connection is lousy at my place. He said no, if once I paid the RM500 plus, they will be no refund back. WTF with this fella!!!??? So I bare with all this nuisance and gave him my contact, address and everything for the technical to make and appointment with me.
After one week, no call from P1, in return I call them and they reply me they will make the appointment within a week to come.
Now after almost a year, still no call from P1 only SMS reminder that my bil total now is RM1k plus.
What the fuck? RM1k plus!!!?????
My line is canceled by them but they is still charging me?
My conclusion to P1 broadband services is:
- the waived activation fees is a lied.
- they promise you 7 days trial period, but actually has started charging you
- their services suck to hell with 8 out of 10 times is not browse able no matter on what stories your home is located
- their WIFI broadband password is easily hackable as per this post http://www.soyacincau.com/2010/03/11/p1-dv-230-wimax-modem-security-flaw-allows-wifi-stealing/#more-1035
- they is not professional in dealing with customer problems where they will ask you to work at the balcony
- the so called RM100 is not refundable actually even during the 7 days trial period, they will just keep pursuing you by extending the trial period, but when you insist, there will be no black and white to it and of course they will always deny.
In one simple sentence to conclude up what is P1.
P1 is a fucking SCAM!!!
and this I promise you MR LAI, I will sue your butt hole company if you dare to collect the 1k total from me!!!
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